Last Updated: September 30, 2026
Purchases from Insight Social ("we", "us") — including IGHunter — are processed by our payment partner Polar, which acts as the merchant of record. Your receipt and card statement may show Insight Social or Polar.
IGHunter contact packs
- Unused packs: if you have not used any contacts from a pack, you can ask for a full refund within 14 days of buying it.
- If IGHunter stops working: if IGHunter cannot look up contacts for more than 7 days in a row — for example because Instagram changed something on its side — you can ask for a refund of the contacts left in your packs, at the price you paid for them.
- What is never charged: a lookup that finds no contact, a failed or rate-limited lookup, and re-opening a profile you already unlocked do not use a contact, so they need no refund.
- Once a pack is refunded, the contacts left in it are removed from your account.
Everything else
For subscriptions and other purchases, write to us and we will look at your case. Cancelling a subscription stops the next renewal; you keep access until the end of the period you paid for.
How to ask
Email support@insightsocial.app from the address on your receipt, with the order number if you have it. We reply within two business days, and approved refunds go back to the original payment method through Polar.