Last Updated: October 23, 2026
Purchases from InsightSocial ("we", "us") are processed by our payment partner Polar, which acts as the merchant of record. Your receipt and card statement may show InsightSocial or Polar.
Discontinued contact packs
The contact-lookup extension we offered was discontinued on October 23, 2026, and its contact packs are no longer sold. If you bought a pack and have contacts left in it, email us and we will refund the unused contacts at the price you paid for them.
Everything else
For subscriptions and other purchases, write to us and we will look at your case. Cancelling a subscription stops the next renewal; you keep access until the end of the period you paid for.
How to ask
Email support@insightsocial.app from the address on your receipt, with the order number if you have it. We reply within two business days, and approved refunds go back to the original payment method through Polar.