What you get
One row per review, newest first: the stars, the full text, the reviewer's name, the date, how many people gave it a thumbs up, and the version of the app it was written on. When the developer answered, the reply is its own row directly under that review. Each run also records the app's name, developer, average rating, rating count, category, content rating and price.
It works on any app's page on Google Play (play.google.com/store/apps/details?id=…) and collects up to the 10,000 newest reviews per run. Google Play hands out reviews in the language the store is shown in, so one run gives you one language; switch the store's language and run again for another.
The version column is the one to start with: filter the one-star reviews by version and you can see whether complaints began with a particular release. The same app on iPhone is on the App Store Review Scraper, game reviews on the Steam Review Scraper, and every site is on the review scraper hub.
Google Play review scraper vs other ways to get Google Play reviews
Google Play has no export button for anyone else's app, and Google's own routes cover only apps you publish:
| Method | Whose reviews | Reviews per app | Cost | Setup |
|---|---|---|---|---|
| This extension | Any app you open, one store language at a time | Up to the 10,000 newest per run | Free for 500 exported rows a month, Pro 10,000 for $9.99 | Chrome, no account, no code |
| Play Console download | Only your own apps | All, since launch, as a CSV file | Included with your developer account | Play Console access |
| Google Play Developer API | Only your own apps | Only reviews with text written or edited in the last week, up to 100 per page | Included with your developer account | Service account and code |
| Cloud scraping services | Any app, many at once | Varies by service | Usually per 1,000 reviews | An account and a task to set up |
| Copy and paste | Any app | As many as you can scroll | Free | Hours of work |
For your own app's full history, the Play Console download is the complete record, and for many apps on a schedule a cloud service is the better fit. For a competitor's app, the extension needs no developer account and keeps the app version on every review, so you can see which release started the complaints. Free tools for other review sites are compared in Best free review scraper Chrome extensions.